Refund Policy
Last updated: 2026
Clients may obtain a full refund if the outputs are shown not to match the agreed scope. For workshops: full refund before reaching 80% confirmation; after confirmation the gateway fee is deducted if withdrawal is within 72 hours, and no refund is allowed thereafter. We are committed to full transparency. This policy explains when and how amounts paid for our services are refunded.
When are you eligible for a refund?
You are entitled to a full refund if we do not meet the scope of work agreed in writing, or if we fail to meet the specifications or deadline without an acceptable reason.
How to request a refund
Send a request via the contact page or support email, stating the order number and the reason. Our team reviews it within 3 business days.
Processing time
Once approved, the amount is returned to the same payment method within 7–14 business days, depending on the payment provider.
Exceptions
Refunds do not cover services fully completed and delivered as agreed, nor third-party fees (such as publishing or external peer-review fees).
Contact us
For any question about this policy, contact us via the contact page and we will be happy to help.